Technical Support
MatSing offers multiple options for receiving technical support
Call Matsing Technical Support
Our certified technicians provide 24/7 guidance and troubleshooting for all MatSing products.
Open a support request ticket
Data and support requests are crested and managed on our encrypted Support Platform. With intuitive tracking, the platform also lets you monitor your requests in real time.
Request design assistance
Have design questions regarding an upcoming deployment? Reach out to our MatSing RF Design Engineers for the insight and guidance to ensure you get the most from your MatSing antenna investment.
Warranty Claims
MatSing antennas are built using highly specialized carrier-grade hardware. So, instead of offering an off-the-shelf consumer warranty policy, all repairs and replacements are handled through our structured Return Material Authorization (RMA) process.
Prior to filing an RMA request, follow these steps:
- Review the terms and conditions in your purchase agreement or warranty documentation to verify the antenna qualifies.
- Report and troubleshoot the issue with the MatSing technical support team to confirm the issue is a hardware defect.
- If the equipment qualifies, submit the request on the RMA platform or contact the support team, providing as much detailed and accurate information about the problem as possible.
- Use the tracking capabilities on the RMA platform to monitor the progress of your request.
MatSing offers a fully staffed, expert tech support team.
Fill out the following form to get in touch.